3 Most Effective Live Chat Tools for E-commerce Enterprises

Most users of online retailing websites leave their shopping carts without making any purchases. Clients want instant answers to their queries. If their queries are left unresolved, it will lead to a loss in sales.

Live chat software will help answer customer queries and increase the likelihood of closing out a sale. We will talk about the best live chat platforms available for anyone running their e-commerce website on WordPress.

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LiveChat

LiveChat is one of the leading live chat platforms. It is easy to install. It comes with a free plugin for WordPress.

It is very elegantly designed and it can be used across multiple devices. It allows you to communicate with your customers even if you have not logged in to your dashboard on WordPress.

It offers add-ons like survey forms before and after a chat session. This will help you evaluate the performance of your customer support team. You may also set up a workflow to enable customers to swiftly send support tickets during their chat sessions.

LiveChat seamlessly integrates with Customer Relationships Management (CRM) software like Google Analytics, Zendesk, and Hubspot. It also integrates with email marketing platforms such as MailChimp. This will spare you a lot of time as you will only need to manually enter client particulars just once at the initial point of contact.

LiveChat is very fast. The chat windows load very fast. They work on multiple devices and offer customers a pleasant user experience.

HubSpot

HubSpot is another popular marketing platform offering multiple services. They offer a chatbot builder along with live chat.

The live chat design can be customized to match your brand colors. You can also create autonomous chat bat flows without any code and easily incorporate customer data in the CRM platform of HubSpot.

With Hubspot, you can personalize the live chat experience for frequent customers. The platform also offers automated email marketing, software for landing pages, sales CRM and many other marketing tools.

These features allow you to talk to your clients through multiple channels, like live chat, email automation, and email ticketing. HubSpot appeals to all businesses, big and small. Most importantly, it has a free version so if you have just started your venture, it is a good tool to use.

ChatBot

ChatBot has changed the dynamics of live chat on e-commerce websites. They have made non-stop engagement with repeat customers possible without requiring the services of human staff.

ChatBot uses Artificial Intelligence (AI) to ensure continuous customer engagement. It has led to greater customer satisfaction with self-service options.

It offers an interface that has intuitive drag and drops features. These can be used to customize your ChatBot. ChatBot also offers many templates for various kinds of industries, offering ready-made solutions to typical customer service scenarios. You just need to tweak your ChatBot to incorporate scenarios unique to your business into the templates.

As an example, you may use the e-commerce template to assist customers in navigating through the entire purchasing process. It comes with a lead generation option. This will allow you to boost your sales. The sales bot template allows products to be sold directly from the chat window. 

Other chatbot templates include a restaurant, customer service, coffee shop, package tracking, recruitment, and many more. ChatBot has somewhat leveled the playing field for small competitors. Previously you needed to hire staff and rent considerable office space to perform helpline tasks. Now you can perform these tasks without having to incur these tasks. So now customer helpline services can be offered by both small and big firms in an industry.

A chatBot is a virtual assistant for all your online platforms. Users wishing to talk to a real person can be routed towards there as well. They can be routed directly towards your organization’s telephone helpline, Facebook messenger, WhatsApp, and other platforms.

Summing Up

According to research, live chat leads to the greatest customer satisfaction among all customer service channels. Live chat has truly made a big impact on online sales and marketing. Customers can get instant solutions to their queries without leaving your website. A pleasant live chat interaction will no doubt attract customers to your business.

You may have access to the best live chat tools. However, they will be of no use if you are not using a reliable internet connection like Spectrum. Contact via Telefono de Spectrum to learn more about their internet plans.